FocusAbility Support and Care Services

Some of the people using the service had a learning disability and/or autism. The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Staff understood their responsibility to protect people from abuse and avoidable harm. They were aware of risks to their health and safety and took action to reduce these risks. Staff managed people's medicines safely and people told us staff gave them their medicines regularly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People confirmed staff listened to them and respected their wishes and choices.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff were aware of each person's needs and preferences and they received personalised care tailored to their needs and wishes. People told us staff were flexible and willing to accommodate changes to their care package whenever they could. People were supported to maintain a healthy, varied and balanced diet. Staff worked with health and social care professionals to ensure people received coordinated and consistent

care.

The service was well led and managed. The management team were accessible and supportive and communication was good. People, relatives and staff confirmed they would feel comfortable raising any concerns and said any concerns were immediately addressed.

People, relatives and staff felt involved and engaged and commented on the willingness to continually learn and improve the service. The management team assessed the quality of care through feedback from people using the service and were developing further quality monitoring processes. They were committed to continuous quality improvement.