Personal Touch Care Services Ltd
- Home care
- Dementia care
- Registered since 2024
- Three Bridges, West Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 months
since the latest rating was published.
125 of 138
rated home care services in West Sussex are rated Good, like this one.
Personal Touch Care Services Ltd: inspection record
Rated Good in July 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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What inspectors found
From the Care Quality Commission's assessment published 3 July 2026 (assessment visit 26 May 2026). Quoted under the Open Government Licence.
Date of assessment: 28 May to 15 June 2026. Personal Touch Care Services is a domiciliary care agency providing personal care to people living in their own homes. CQC only inspects where people are receiving a regulated activity, for instance, personal care. This is to help with tasks related to personal hygiene and eating. At the time of this inspection, 10 people were receiving support with personal care. This inspection was conducted due to the provider not being previously rated.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People were supported by staff who knew them well. People’s care plans were person- centred to reflect their needs and wishes. Staff spoke passionately about working for Personal Touch Care Services and told us they enjoyed their jobs. Staff felt supported by the management team. There were enough staff to ensure people’s needs were met and people had continuity in care. Regular care reviews were undertaken, and relatives were involved in this process where appropriate. Leaders and staff had a shared vision and positive culture based on listening, learning and trust. Governance at the service was robust. Records were continually reviewed and updated. Staff practice was frequently observed, and this was used to drive improvement. Staff and the management team had good relationships with external health and social professionals and shared information appropriately.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Agatha Asingwire
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Personal Touch Care Services Ltd
- Ownership type
- Organisation
- Companies House number
- 14438435 (opens Companies House)
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Personal Touch Care Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Personal Touch Care Services Ltd.
- When was Personal Touch Care Services Ltd last inspected?
- The Care Quality Commission's latest rating for Personal Touch Care Services Ltd was published on 3 July 2026.
- Who runs Personal Touch Care Services Ltd?
- Personal Touch Care Services Ltd is run by Personal Touch Care Services Ltd.
- What is Personal Touch Care Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 July 2026.
Contact
- Phone
- 07951 282204
- Address
- Churchill Court 3, Gatwick Airport Manor Royal, Crawley, RH10 9LU Map (opens Google Maps)
Compare nearby
- G Evergood Medicals Ltd Good, less than 0.1 miles away
- – Heart Bridge Care Services Ltd - West Sussex Not yet rated, less than 0.1 miles away
- – Optimumcare 4U Limited Not yet rated, less than 0.1 miles away
- – Rare Impact Care Services Ltd Not yet rated, less than 0.1 miles away
- – Voyage (DCA) London East No overall rating, less than 0.1 miles away