CSM Care Services LTD
- Home care
- Dementia care
- Registered since 2025
- Newport, Isle of Wight, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
This month
The latest rating was published.
4 of 29
rated home care services in Isle of Wight are rated Requires improvement, like this one.
CSM Care Services LTD: inspection record
Rated Requires improvement in October 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: All Care (UK) Limited Isle of Wight (Good, less than 0.1 miles away) and Southern Housing DCA (Good, 0.1 miles away).
Nearest home care services:
- G All Care (UK) Limited Isle of Wight Good, less than 0.1 miles away
- G Southern Housing DCA Good, 0.1 miles away
- – Liberty Care at Home Ltd Not yet rated, 0.4 miles away
- G Personal Assistant Recruitment and Employment Service (PARES) Good, 0.4 miles away
- O Newcross Healthcare Solutions Limited (Isle of Wight) Outstanding, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 14 October 2026 (assessment visit 20 August 2026). Quoted under the Open Government Licence.
Date of Assessment: 3 September to 16 September 2026. This was the first assessment of the service. CSM Care Services Ltd is a care at home service providing personal care and support to adults living in their own homes.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
People and relatives were generally positive about the care and support provided. They described staff as kind, friendly and respectful, and staff understood people’s individual needs and preferences. Staff supported people to access healthcare services, promoted their independence and sought advice when their needs changed. Staff also spoke positively about working for the service and said managers were approachable and supportive.
The provider had strengthened local leadership and oversight and had undertaken substantial work during the assessment to improve care plans, risk assessments, staff support and monitoring arrangements. Leaders were open and responsive to feedback and worked constructively with healthcare professionals, commissioners and other agencies.
However, the provider’s systems had not always ensured people received consistently safe care. Some care plans and risk assessments did not contain complete, accurate and current information about people’s health conditions and associated risks. Medicines records were not always clear or consistently completed, and some recruitment records did not contain all the information required to demonstrate staff had been safely recruited. Safeguarding concerns and statutory notifications had not always been reported at the required time.
Governance systems had not consistently identified or addressed these shortfalls before they were found during the assessment. The provider responded to the concerns and made improvements, but further oversight was required to ensure these changes were consistently implemented and sustained.
We found the provider was in breach of two legal regulations relating to safe care and treatment and the governance and oversight of the service.
We have asked the provider for an action plan in response to the concerns found at this assessment.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.We found the provider was in breach of the legal regulation relating to safe care and treatment.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
We found the provider was in breach of the regulation relating to the governance and oversight of the service.
Questions to ask the service
- Safe was rated Requires improvement on 14 October 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 14 October 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Rumbidzai Rupiya
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- CSM CARE SERVICES LTD
- Ownership type
- Organisation
- Companies House number
- 08657476 (opens Companies House)
CSM CARE SERVICES LTD runs 2 services in England, 1 of them in the South East. 0 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by CSM CARE SERVICES LTD
- – CSM Care Services Ltd Not yet rated. Home care, Sheffield, Yorkshire and the Humber
Getting help from Isle of Wight Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Isle of Wight Council
- Ask for a care needs assessment
- Phone: 01983 823340, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does CSM Care Services LTD provide nursing care?
- The Care Quality Commission's register does not list nursing care for CSM Care Services LTD.
- When was CSM Care Services LTD last inspected?
- The Care Quality Commission's latest rating for CSM Care Services LTD was published on 14 October 2026.
- Who runs CSM Care Services LTD?
- CSM Care Services LTD is run by CSM CARE SERVICES LTD. It runs 2 services in England, 1 of them in the South East.
- What is CSM Care Services LTD's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 14 October 2026.
Contact
- Address
- Office P3, Innovation Centre. Monks Brook, Newport, PO30 5WB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: All Care (UK) Limited Isle of Wight (Good, less than 0.1 miles away) and Southern Housing DCA (Good, 0.1 miles away).
Nearest home care services:
- G All Care (UK) Limited Isle of Wight Good, less than 0.1 miles away
- G Southern Housing DCA Good, 0.1 miles away
- – Liberty Care at Home Ltd Not yet rated, 0.4 miles away
- G Personal Assistant Recruitment and Employment Service (PARES) Good, 0.4 miles away
- O Newcross Healthcare Solutions Limited (Isle of Wight) Outstanding, 0.7 miles away