Personal Assistant Recruitment and Employment Service (PARES)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service was providing a personal care service for approximately ten people living on the Isle of Wight.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they received safe care. Risk assessments were completed for people which identified any risks and how these should be managed. Staff had completed training in the safe administration of medicines.

Care staff understood the importance of safeguarding people they supported, and they knew how to report any signs of abuse, or any accidents and incidents.

Appropriate recruitment procedures were in place to help ensure only suitable staff were employed. Staff received an induction into their role and had received appropriate training that equipped them to support people.

A complaints procedure was in place, which people confirmed they were aware of. Concerns and complaints were listened to, addressed in a timely manner and resolved quickly.

Staff, people and relatives told us they had a good relationship with the management team and could seek support and assistance easily when needed. There were effective systems in place to monitor the safety and quality of the service.

The service applied the principles and values of Registering the Right Support and other best practice

guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.