Alpha Quality Care Newport

People were protected from abuse. Staff had received training on how to safeguard people and were aware of what to do if they suspected any abuse. People told us they received safe care and were confident that if they raised concerns, the management team would act promptly to address these. People received their medicines as prescribed and infection control risks were managed effectively.

Risks associated with people's care were assessed and monitored. Assessments were person centred and care was responsive to people's needs. Care plans provided staff with the information to manage the identified risks. Staff were safely recruited by the service, ensuring that only staff who were suitable to work with vulnerable adults were employed.

Staff had the knowledge and skills to safely and effectively meet people's needs. Care plans were up to date and reviewed on a regular basis. Staff supported people in line with their wishes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people to access healthcare professionals when they needed and worked alongside social care professionals to ensure a joined-up approach to people's care.

The provider had taken positive action since the last inspection to make improvements to the care people received from the service. The registered manager kept in regular contact with people by visiting them in their homes, checking if they were happy with the service they received and if any changes were needed.

People were complimentary about how the service was managed and told us staff were caring, kind and respectful. People's privacy, dignity and independence was respected and promoted.

The service had good governance systems in place to ensure aspects of the service and the quality of care provided were continuously assessed and monitored.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk