Everycare (Isle of Wight)

The assessment was prompted due to the length of time since the previous inspection and concerns raised to CQC. We found no evidence to confirm the concerns.

Leaders investigated incidents and safeguarding concerns. Risk assessments were in place and staff understood and managed risks as they had received the necessary training to meet people’s needs. There were sufficient staff employed who were regular, reliable and generally punctual. Medicines and infection prevention and control were well managed.

Prior to receiving a care service people received an assessment and care delivered was based on evidence and good practice. Staff worked well with other agencies to support good outcomes. People were supported to eat and drink enough in line with their preferences. People were supported to make decisions about their care.

Staff treated people with kindness and compassion. Care was delivered with dignity and respect, and individual preferences were upheld. People were supported to make choices about their care, and staff responded promptly to changing needs. The workforce felt supported and valued, with access to training and development opportunities. Staff understood their roles and responsibilities and were all positive about working for Everycare (Isle of Wight).

Leadership was strong and inclusive. The registered manager was described as approachable and supportive, and governance systems were in place to monitor quality and safety. Audits were completed regularly and used to drive improvement. Staff felt confident to speak up, and there was a culture of learning and continuous development. The service worked well with external professionals, and people experienced positive outcomes regardless of their background or needs.