Inspiratus Senior Care Limited

People's experience of using this service:

We found overwhelming evidence that people using this service received exceptional care from staff who were exceedingly caring and passionate about providing a high quality service. Everyone we spoke with was extremely complimentary about the way the care was delivered. The feedback we had reflected the service provision had a positive impact not only on people but also on people's relatives. This was due to people receiving excellent care from a very reliable service. This can be summarised by a relative commenting on the staff team, "I think care is the wrong word it is more than that, it is looking after someone with the same love and genuine desire to do their best that a relative would give."

The culture of the service was one of building positive and consistent relationships with people and their relatives. This included offering people a regular service from staff who were very well trained and supported. People's rights were respected and they were encouraged to give their views on the service to ensure improvements were made.

The positive feedback from staff in various roles confirmed they were fully involved, felt valued and there was a strong feeling of pride working for the service. To sum up all the good feedback we received from staff. One staff member told us, "I feel privileged to be part of this team."

Respect for privacy and dignity was at the heart of the service's culture and values. Time was taken to get to know people and the type of support they wanted and needed. Each visit to people was at least one hour and this enabled people to feel cared for in an unhurried way. The caring approach was demonstrated at every level of the organisation. Staff referred to and treated people with dignity and respect. People were supported to remain independent and do as much as they could for themselves.

The staff team responded exceptionally well to people's needs and preferences. Staff supported people to access community places to minimise people feeling isolated. They built trusting and caring relationships with people as staff worked with the same people and could spend time developing meaningful relationships.

The service was exceedingly well run. The provider demonstrated strong values and successfully created a service that put people first and supported staff. There was a person-centred culture amongst the staff team. All staff we met and received feedback from were clear about their roles and knew offering a good service for people was of the upmost importance. The registered manager and care manager worked well together to ensure they knew people's needs and could offer an excellent service to people. They kept up to date with current good practice and shared this with staff and people using the service.

The provider reflected how the service could be improved and took appropriate action when needed. New electronic systems were in place and these helped staff ensure people received a high quality service. There were excellent systems to assess the quality of the service provided. Regular effective checks on staff and their ability to do their jobs in a safe and caring way meant people could be reassured they were receiving excellent care.

People's support plans and risk assessments were individual and described their needs and preferences. These records were person centred and described ways staff could support people effectively and safely.

People were supported to access health professionals and maintain good diet and nutrition. The provider worked exceedingly well with other health and social care professionals to help people receive coordinated support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

The service met the characteristics of Good in Safe and Effective and Outstanding in Caring, Responsive and Well Led.