Xperience Recruitment Limited

At the time of the inspection there were 15 people receiving personal care and support. Not everyone using the service received personal care. The CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

There were appropriate systems and processes for people to have a say in how the service should operate, and to identify their concerns. However, some people and their relatives were not confident in using the systems.

Staff had not always been recruited in a safe way as gaps in employment histories had not been checked. We raised this with the provider who immediately updated recruitment records.

Care records had not always included all necessary information about risks to people and how to mitigate those risks. However, staff were appropriately trained and knew how to respond to those risks. We found this did not have any impact on the quality of care provided to people. The provider took immediate action and updated care records.

Staff told us there was enough Personal Protective Equipment (PPE). However, some people's relatives expressed their concerns about staff not wearing PPE correctly.

There were systems and processes in place to safeguard people from potential harm. Staff completed training about safeguarding people from harm.

People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible and acted in their best interests. The policies and systems in the service promoted this practice.

People described staff as caring and kind. People were involved in their care planning and made decisions to inform staff about their wishes and choices. Staff respected people's right to privacy and independence

and aimed to meet their cultural needs with in a considerate and sensitive manner.

Staff had received an appropriate level of training and felt supported by their colleagues and manager. Staff enjoyed working at the service and felt valued by the provider.