Options Health Care Services
- Home care
- Dementia care
- Registered since 2015
- Stevenage, Hertfordshire, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Requires improvement in 2016, most recently Requires improvement in February 2023.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
26 of 188
rated home care services in Hertfordshire are rated Requires improvement, like this one.
Options Health Care Services: inspection record
Rated Requires improvement in February 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Taks Healthcare Services (Good, less than 0.1 miles away) and Destiny Support Care (Good, 0.3 miles away).
Nearest home care services:
- – Subtle Healthcare Limited Not yet rated, less than 0.1 miles away
- – Sufficient Social Care Ltd Not yet rated, less than 0.1 miles away
- G Taks Healthcare Services Good, less than 0.1 miles away
- G Destiny Support Care Good, 0.3 miles away
- G Living Well Homecare Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 24 February 2023. Quoted under the Open Government Licence.
Options Health Care Services is a domiciliary care agency providing care and support to older people in their own home. At the time of our inspection there were 6 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. Where they do, we also consider any wider social care provided.
Options Health Care Services changed its registered office address on 09 January 2022. It was previously registered at Unit 14A Meadway Court, Rutherford Close Stevenage SG1 2EF. The address changed to 241 Kings Court, London Road, Stevenage, Hertfordshire, SG1 2NG. The provider had not notified us of this, despite prompting at our DMA on 29 September 2022. It was only changed as a result of this inspection.
What inspectors found
Risks relating to people's care and support were not always assessed and care records lacked key information about how to manage those risks. We have made a recommendation about documenting people's known health needs.
Read the rest of CQC's summary
Staff were not always deployed to meet people's needs in a timely manner and at the time agreed.
Staff were clear on what actions they needed to take in relation to infection prevention and control (IPC), including the wearing of personal protective equipment (PPE) and regular hand washing. However, we were told that staff did not always wear masks which people preferred.
Quality assurance systems in place were not being fully effective and did not highlight the concerns we found during this inspection, or made improvements following previous recommendations. Notifications of significant events were made to CQC as required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they felt safe with the care provided. People received their medicines as the prescriber intended.
People were positive about the care they received and the management of the service.
Questions to ask the service
- Safe was rated Requires improvement on 24 February 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 24 February 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Queenta Tafon
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 24 February 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 07560965 (opens Companies House)
Options Health Care Services Limited runs 2 services in England, 1 of them in the East of England. 0 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Options Health Care Services Limited
- – Options Health Care Services Northamptonshire Not yet rated. Home care, North Northamptonshire, East Midlands
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Options Health Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Options Health Care Services.
- When was Options Health Care Services last inspected?
- The Care Quality Commission's latest rating for Options Health Care Services was published on 24 February 2023.
- Who runs Options Health Care Services?
- Options Health Care Services is run by Options Health Care Services Limited. It runs 2 services in England, 1 of them in the East of England.
- What is Options Health Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 24 February 2023.
Contact
- Phone
- 01438 314840
- Address
- 241 Kings Court, London Road, Stevenage, SG1 2NG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Taks Healthcare Services (Good, less than 0.1 miles away) and Destiny Support Care (Good, 0.3 miles away).
Nearest home care services:
- – Subtle Healthcare Limited Not yet rated, less than 0.1 miles away
- – Sufficient Social Care Ltd Not yet rated, less than 0.1 miles away
- G Taks Healthcare Services Good, less than 0.1 miles away
- G Destiny Support Care Good, 0.3 miles away
- G Living Well Homecare Good, 0.5 miles away