Living Well Homecare

People and their relatives felt the care provided was safe and risks were managed appropriately. The registered manager understood their responsibilities to safeguard people from abuse. They had systems and processes in place to help protect people. However, whilst the local safeguarding team had been informed of any concerns, statutory notifications had not been sent to CQC.

People's care plans identified their needs in relation to the ordering, storage and administration of medicines. Staff had received training in infection control practices and personal protective equipment was provided for them.People were supported by a consistent staff team, who had been safely recruited. The majority of staff had received appropriate training and had their competency assessed, although we did identify some gaps. Staff were positive about the support they received from the management team.

The registered manager completed care assessments before commencing support, to ensure people's needs could be met by Living Well Homecare. Care plans were sufficiently detailed and contained important information about people's likes and dislikes. This ensured staff supported them in line with their needs and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives praised the kind and caring nature of the staff team. Staff had a good understanding of the people they supported. They took the time to get to know people's individual likes and dislikes and spoke about people with kindness and compassion. People told us they would be confident to raise any concerns with the management team.