Index Care 88 Abbey Wood Road
Home care, Greenwich
Requires improvement
Rated on
Rating from the Care Quality Commission.
Index Care 88 Abbey Wood Road: inspection record
Rated Requires improvement in May 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Inadequate in 2016, then Requires improvement in 2016, then Good in 2017, then Requires improvement in May 2026.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 5 months ago.
How it compares locally
- One of 19 Requires improvement home care services in Greenwich, out of 53 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 26 May 2026 (assessment visit 6 March 2026). Quoted under the Open Government Licence.
Date of assessment: 18 March 2026 - 13 April 2026.
Index care Ltd is a supported living service providing support to people with learning disabilities and people under the age of 65 years. At the time of the assessment, there were 5 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
Read the full summary
The assessment was carried out by 2 inspectors and 1 Expert by Experience. An Expert by Experience is the person who has personal experience computing or caring for someone who uses this type of service.
We assessed the service against right support, right care, right culture guidance this was to make judgments without the provider guaranteed people with a learning disability or autistic people respect colour equality, dignity, choices, independence, and good access to local communities that most people take for granted.
At the last inspection, this service was rated good. At this inspection, the service has been rated requires improvement. The service had enough staff employed to keep people safe. The provider had adequate pre-employment checks in place to ensure staffing was safe. Staff received relevant training to aid them in supporting people safely.
We reviewed medicines and found no errors in auditing for people receiving regulated activity. At the time of the assessment, the service was in transition from paper to an electronic based system for filing and accessing care plans and risk assessments. Staff were able to access important information to support people with their care needs by using portable devices. The service had a range of policies and procedures for staff to follow to work towards keeping people safe and keeping the service running smoothly. People had care plans and risk assessments in place the evidence we saw supported people were involved in the planning and review of daycare.
The environment of the service was tired and in need of decoration. We had concerns with fire safety issues in relation the integrity of a fire door leading into the corridor which would act as an escape route in the event of an emergency. The service was in breach of legal regulation in relation to good governance. In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward. We have asked the provider for an action plan in response to the concerns found at this inspection.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection, we rated this key question good. At this assessment, the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last inspection, we rated this key question good. At this inspection, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last inspection, we rated this key question good. At this inspection, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last inspection, we rated this key question good. At this inspection, the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection, we rated this key question good. At this inspection, the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance to the management and maintenance of safe environments at the service.
Questions to ask the service
- Safe was rated Requires improvement on 26 May 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 26 May 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | Suite 206, Equitable House, 7 General Gordon Square, London, SE18 6FH |
|---|---|
| Neighbourhood | Woolwich, Greenwich |
| Phone | 020 8312 1952 |
| Registered manager | Tolulope Ogunlola |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 18 October 2017 (opens the Care Quality Commission website) Latest assessment published 26 May 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Index Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09321132 (opens Companies House) |
Nearest alternatives
- G CSL Head Quarters Home care, less than 0.1 miles awayGood
- – Newlink Care Services Home care, less than 0.1 miles awayNo overall rating
- G Lilicares Limited Home care, 0.1 miles awayGood
- – Rajoma Care & Recruitment UK Ltd - Main Office Home care, 0.1 miles awayNot yet rated
- RI Capital Homecare (UK) Limited Home care, 0.1 miles awayRequires improvement
Getting help from Royal Borough of Greenwich
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Greenwich
- Ask for a care needs assessment
- Phone: 020 8921 2304, Monday to Thursday 9am to 5pm, Friday 9am to 4pm. Out-of-hours emergencies: 020 8854 8888
- Contact adult social care online
- Support for carers
- Paying for care: Royal Borough of Greenwich
Checked on the council's website, November 2026.
Common questions
- Does Index Care 88 Abbey Wood Road provide nursing care?
- The Care Quality Commission's register does not list nursing care for Index Care 88 Abbey Wood Road.
- When was Index Care 88 Abbey Wood Road last inspected?
- The Care Quality Commission's latest rating for Index Care 88 Abbey Wood Road was published on 26 May 2026.
- Who runs Index Care 88 Abbey Wood Road?
- Index Care 88 Abbey Wood Road is run by Index Care Limited.
- What is Index Care 88 Abbey Wood Road's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 26 May 2026.