Newlink Care Services
Home care, Greenwich
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Newlink Care Services: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
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Ratings published by the Care Quality Commission.
No ratings have been published for this service yet.
What inspectors found
From the Care Quality Commission's assessment published 27 February 2026 (assessment visit 11 November 2025). Quoted under the Open Government Licence.
Newlink Care Services is a domiciliary care agency registered to provide personal care. At the time of this assessment, the service supported 3 people at 2 supporting living services. CQC only inspects the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
The service provides support for people who have mental health needs and learning or physical disabilities. Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the full summary
Assessment activity started on 13 November 2025 and ended on 30 January 2026.
We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions. The overall rating for the service is “requires improvement”. This service was registered with us on 5 May 2020, and this is their first assessment.
There was a registered manager in post at the time of this assessment. We found 1 breach of regulation in relation to proper persons employed. We have asked the registered manager for an action plan in response to the concerns found at this assessment.
There were procedures to respond to safeguarding and incidents. Risks to people were assessed. Staff felt supported and received mandatory training. A complaints procedure was in place. Systems were in place to monitor the quality and safety of the service. The service worked in partnership with health and social care providers to plan and deliver an effective service and sought feedback from people and their relatives to drive improvement.
During this assessment, we spoke with 1 person who received care and support, 4 relatives, 3 staff members, the registered manager and the nominated individual. We also received feedback from 3 healthcare professionals.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Equitable House, Ground Floor, Unit 6, 7 General Gordon Square, London, SE18 6FH |
|---|---|
| Neighbourhood | Woolwich, Greenwich |
| Registered manager | Theresa Okeke |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Newlink Training & Recruitment Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08008895 (opens Companies House) |
Nearest alternatives
- G CSL Head Quarters Home care, less than 0.1 miles awayGood
- RI Index Care 88 Abbey Wood Road Home care, less than 0.1 miles awayRequires improvement
- G Lilicares Limited Home care, 0.1 miles awayGood
- – Rajoma Care & Recruitment UK Ltd - Main Office Home care, 0.1 miles awayNot yet rated
- RI Capital Homecare (UK) Limited Home care, 0.1 miles awayRequires improvement
Getting help from Royal Borough of Greenwich
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Greenwich
- Ask for a care needs assessment
- Phone: 020 8921 2304, Monday to Thursday 9am to 5pm, Friday 9am to 4pm. Out-of-hours emergencies: 020 8854 8888
- Contact adult social care online
- Support for carers
- Paying for care: Royal Borough of Greenwich
Checked on the council's website, November 2026.
Common questions
- Does Newlink Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Newlink Care Services.
- When was Newlink Care Services last inspected?
- The Care Quality Commission's latest rating for Newlink Care Services was published on 27 February 2026.
- Who runs Newlink Care Services?
- Newlink Care Services is run by Newlink Training & Recruitment Limited.
- What is Newlink Care Services's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.