Personal Support Service
- Home care
- Registered since 2015
- Central York, York, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
27 of 30
rated home care services in York are rated Good, like this one.
Personal Support Service: inspection record
Rated Good in November 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Bronte House Not yet rated, 0.3 miles away
- – My Horizon Care (York) Not yet rated, 0.3 miles away
- – Carefound Home Care (York) Not yet rated, 0.5 miles away
- G Age UK York Good, 0.6 miles away
- G Support Solutions Good, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 20 November 2020. Quoted under the Open Government Licence.
Personal Support Service is a domiciliary care agency providing personal care to people living in four separate independent living communities owned by York City Council. The service also provides personal care at night to people living within the city of York. The service was supporting 91 people at the time of inspection.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People were happy with the service they received and were supported to feel safe. Risk assessments identified potential risks to people and how to reduce these. Staff understood their role and what was expected of them to keep people safe. Improvements had been made to improve the consistency of staff for people and the registered manager was implementing new systems to further improve this.
Read the rest of CQC's summary
People received appropriate support with their medicines. Staff completed infection control training and competency assessments to ensure they had the knowledge and skills to support people safely during the COVID-19 pandemic. Safe recruitment procedures were in place.
Within the context of the COVID-19 infection risk, people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported best practice.
Systems were in place such as audits and surveys to monitor the quality of the service. Lessons were learnt from complaints, safeguardings and incidents were identified and communicated to staff to prevent reoccurrence in the future. Staff received support in the form of regular meetings to support people to receive safe, effective care.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sarah Benton
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 20 November 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- City of York Council
- Ownership type
- Organisation
City of York Council runs 3 services, all in Yorkshire and the Humber. 3 are rated Good or Outstanding.
Other services run by City of York Council
- G Community Short Breaks Good. Home care, York
- G Flaxman Avenue Good. Care home, York
Getting help from City of York Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of York Council
- Ask for a care needs assessment
- Phone: 01904 555111, Monday to Friday, 8.30am to 5pm (not bank holidays)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Personal Support Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for Personal Support Service.
- When was Personal Support Service last inspected?
- The Care Quality Commission's latest rating for Personal Support Service was published on 20 November 2020.
- Who runs Personal Support Service?
- Personal Support Service is run by City of York Council. It runs 3 services, all in Yorkshire and the Humber.
- What is Personal Support Service's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 November 2020.
Contact
- Phone
- 01904 551869
- Address
- Barstow House, St Benedicts Road, Nunnery Lane, York, YO23 1YA Map (opens Google Maps)
Compare nearby
- – Bronte House Not yet rated, 0.3 miles away
- – My Horizon Care (York) Not yet rated, 0.3 miles away
- – Carefound Home Care (York) Not yet rated, 0.5 miles away
- G Age UK York Good, 0.6 miles away
- G Support Solutions Good, 0.6 miles away