Empowered Lives Limited

People felt safe using the service. There were enough, safely recruited staff to meet people's needs, and staff had the training and support they needed. Risks associated with people's care were assessed, and plans were in place to show how these risks were managed. The provider had acted to ensure people and staff were aware of what may constitute abuse and how to report any concerns. People had good support with their medicines.

People had good support with eating, drinking and their overall health. The provider ensured people got information in ways and languages they understood.

People told us they had a good relationship with staff, and our observations supported this. People's rights were upheld, and the provider had a good approach to understanding people's diverse needs and how to ensure these were met.

Care plans were person-centred and kept up to date, but there was a lack of information about people's end of life wishes. We have made a recommendation about reviewing this. There were processes in place to manage formal complaints, however people told us they had not made any.

There were effective systems in place to review the quality of the service, and people and staff were consulted in these processes. People told us they had no concerns about their care and staff gave positive feedback about their experience of working for the provider. The provider worked with a number of other health, social care and voluntary organisations to provide care and support.