Kcare

Kcare is a domiciliary care agency (DCA) registered to provide personal care to people living in their own houses and flats around Oxford area. It provides a service to both younger and older adults. At the time of the inspection the agency was providing personal care and support to 29 people.

People's experience of using this service:

People told us they felt safe with the staff. There was sufficient number of safely recruited staff. People were supported to have their medicines administered to them in a timely manner and as prescribed. Risks to people's well-being and environment had been assessed and recorded. The lessons learnt process had not always been effectively followed but there was a positive approach going forward demonstrated by the new interim manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff were familiar with the principles of the Mental Capacity Act. People were supported to access health professionals and maintain good diet and nutrition.

People told us they received caring and kind support. Staff respected people's privacy, dignity and their individual needs, including communication needs. People were supported to be independent and told us they were in control of the support they had.

People told us they received support that met their needs. People knew how to raise any concerns and told us any concerns were promptly addressed. No people received end of life support at the time of our inspection.

There was a registered manager who was the director of the company and also the registered manager for the provider's two other branches based in surrounding counties. The day to day management was provided by an interim manager and a team of staff. We found the provider and registered manager did not ensure they met all of their regulatory responsibilities. This included the requirement to display the rating and the requirement to inform the Care Quality Commission about reportable occurrences.