Burrow Down Community Support
- Home care
- Registered since 2015
- Paignton, Torbay, South West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
4 ratings
First rated Good in 2017, most recently Inadequate in April 2026.
7 months
since the latest rating was published.
95%
of rated home care services in Torbay are Good or Outstanding (91% across the South West, 88% across England).
Burrow Down Community Support: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Care Bureau Ltd - Domiciliary Care - Torquay. (Good, 0.1 miles away) and Caretakers SW Limited (Good, 0.1 miles away).
Nearest home care services:
- G The Care Bureau Ltd - Domiciliary Care - Torquay. Good, 0.1 miles away
- G Caretakers SW Limited Good, 0.1 miles away
- G Bay Care Domiciliary Care Ltd Good, 0.1 miles away
- G Domiciliary Care South Devon Good, 0.2 miles away
- G Sarah's Carers Torbay Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 2 April 2026 (assessment visit 26 February 2026). Quoted under the Open Government Licence.
Date of assessment: 17 December to 22 December 2025.
Burrow Down Community Support provides care and support to people with a learning disability and autistic people who have general health needs, mental health needs, sensory impairment, or physical disability. The support is provided to people who live in their own homes within Torbay and the surrounding area. Packages of care varied from daily visits to 24-hour care. The service currently supports 50 people, 26 of whom receive a regulated activity.
- Safe Inadequate
Read the rest of CQC's summary
This was a responsive assessment prompted by concerns received about the alleged use of restrictive practice and/or restraint within 2 supported living settings supported by the service. A decision was made for us to inspect and examine those risks.
Whilst we did not find any evidence to substantiate the specific allegations relating to restrictive practice or restraint, we have continued to identify ongoing concerns regarding care planning, risk management, restrictive practice, the Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS), staff training, and supervision. This meant people continued to be at risk of receiving care and support that did not promote their well-being or protect them from the risk of avoidable harm.
Following the previous assessment in July 2025, the provider had taken action to strengthen oversight and support the day-to-day management of the service and continued to work with the local authority to address all aspects of service delivery.
This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
At this assessment, the overall rating has not changed and remains inadequate.
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment, we rated this key question inadequate. At this assessment, the rating has not changed and remains inadequate. This meant people were not safe and were at risk of avoidable harm.
The service remains in breach of legal regulation in relation to safe care and treatment, safeguarding, person-centred care, dignity and respect, staffing and good governance.
Questions to ask the service
- Safe was rated Inadequate on 2 April 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Inadequate on 2 April 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Inadequate on 2 April 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 21 November 2017. Latest assessment published 2 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 04577698 (opens Companies House)
Burrow Down Support Services Limited runs 3 services, all in the South West. 0 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Burrow Down Support Services Limited
- RI Burrow Down Shortbreaks Requires improvement. Care home, Torbay
- I Burrow Down Residential Home Inadequate. Care home, Torbay
Getting help from Torbay Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Torbay Council
- Ask for a care needs assessment
- Phone: 01803 219700
- Support for carers
- Paying for care: Torbay Council
Checked on the council's website, November 2026.
Common questions
- Does Burrow Down Community Support provide nursing care?
- The Care Quality Commission's register does not list nursing care for Burrow Down Community Support.
- When was Burrow Down Community Support last inspected?
- The Care Quality Commission's latest rating for Burrow Down Community Support was published on 2 April 2026.
- Who runs Burrow Down Community Support?
- Burrow Down Community Support is run by Burrow Down Support Services Limited. It runs 3 services, all in the South West.
- What is Burrow Down Community Support's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01803 526710
- Address
- 43 Palace Avenue, Paignton, TQ3 3EN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Care Bureau Ltd - Domiciliary Care - Torquay. (Good, 0.1 miles away) and Caretakers SW Limited (Good, 0.1 miles away).
Nearest home care services:
- G The Care Bureau Ltd - Domiciliary Care - Torquay. Good, 0.1 miles away
- G Caretakers SW Limited Good, 0.1 miles away
- G Bay Care Domiciliary Care Ltd Good, 0.1 miles away
- G Domiciliary Care South Devon Good, 0.2 miles away
- G Sarah's Carers Torbay Good, 0.6 miles away