Sarah's Carers Torbay
- Home care
- Dementia care
- Registered since 2018
- Paignton, Torbay, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
16 of 20
rated home care services in Torbay are rated Good, like this one.
Sarah's Carers Torbay: inspection record
Rated Good in January 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Palm Tree Home Care Limited Good, 0.3 miles away
- G Caretakers SW Limited Good, 0.5 miles away
- G Domiciliary Care South Devon Good, 0.5 miles away
- G The Care Bureau Ltd - Domiciliary Care - Torquay. Good, 0.6 miles away
- – Burrow Down Community Support No overall rating, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 3 January 2020. Quoted under the Open Government Licence.
Sarah's Carers Office is a domiciliary care agency. It provides personal care to people living in their own homes in the community. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection, seven people were receiving personal care from the service. People who use the service live in Paignton and surrounding areas.
What inspectors found
Sarah's Carers Office put people at the centre of their care experience. People told us staff were very caring and compassionate. Comments included "They go above and beyond the call", "I'm very well looked after" and "The little things they do make life a lot more comfortable." A professional said, "I have always found them to be extremely caring and keen to provide the very best for their clients".
Read the rest of CQC's summary
People felt safe and comfortable when staff visited them in their home. People were kept safe as potential risks had been assessed and managed.
People's needs were met by staff who had received regular training and support. Staff were highly motivated and very well supported and had used their skills and knowledge to improve outcomes for people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with dignity and respect in a way that valued them as individuals. We were provided with examples of how the service had gone above and beyond what was expected of them to promote people's well-being. Each person benefited from a small staff team who knew them really well. People were supported to be as independent as possible and there was a strong focus on promoting social inclusion.
People received a personalised service to meet their specific needs, preferences and wishes. The provider's vision was to deliver care with a person-centred approach looking after people in a holistic manner, ensuring both their physical and psychological needs were met. Staff worked with people to put together a care plan that was person centred and achieved their desired outcomes. Staff supported people with activities and found ways to enhance people's quality of life. Staff quickly identified people's changing needs and actions were taken.
People benefited from a provider who placed an emphasis on delivering a high quality service. Without exception, people, staff, and professionals spoke highly of the service. The provider continually looked for ways to improve and worked with other services to share ideas and good practice. The provider and service had received awards at the Outstanding Care Awards in recognition of the high standards of care provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 3 January 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mrs Sarah Catherine Taylor
- Ownership type
- Individual
Getting help from Torbay Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Torbay Council
- Ask for a care needs assessment
- Phone: 01803 219700
- Support for carers
- Paying for care: Torbay Council
Checked on the council's website, November 2026.
Common questions
- Does Sarah's Carers Torbay provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sarah's Carers Torbay.
- When was Sarah's Carers Torbay last inspected?
- The Care Quality Commission's latest rating for Sarah's Carers Torbay was published on 3 January 2020.
- Who runs Sarah's Carers Torbay?
- Sarah's Carers Torbay is run by Mrs Sarah Catherine Taylor.
- What is Sarah's Carers Torbay's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 January 2020.
Contact
- Phone
- 01803 391668
- Address
- 41 Laura Grove, Paignton, TQ3 2LP Map (opens Google Maps)
Compare nearby
- G Palm Tree Home Care Limited Good, 0.3 miles away
- G Caretakers SW Limited Good, 0.5 miles away
- G Domiciliary Care South Devon Good, 0.5 miles away
- G The Care Bureau Ltd - Domiciliary Care - Torquay. Good, 0.6 miles away
- – Burrow Down Community Support No overall rating, 0.6 miles away