Palm Tree Home Care Limited

People's individual risks were identified, and risk assessment reviews were carried out to identify ways to keep people safe.

Medicines were managed as necessary.

Effective infection control measures were in place.

People confirmed that staffing arrangements met their needs. They were happy with staff timekeeping and confirmed they always stayed the allotted time. Staffing arrangements matched the support commissioned and staff skills were integral to this to suit people's needs. Where a person's needs increased or decreased, staffing was adjusted accordingly.

There were effective staff recruitment and selection processes in place. People received effective care and support from a regular, small team of staff who were well trained and competent.

Care files were personalised to reflect people's personal preferences. Their views and suggestions were taken into account to improve the service.

Health and social care professionals were regularly involved in people's care to ensure they received the care and treatment which was right for them.

Staff and management relationships with people were caring and supportive. Staff provided care that was kind and compassionate.

Staff spoke positively about communication and how the registered manager worked well with them, valuing their work and encouraging their professional development.

A number of methods were used to assess the quality and safety of the service people received. The service made continuous improvements in response to their findings.