Simply Joy Care Services Ltd

People received the support they required with their medicines. Staff were recruited safely and received appropriate induction, ongoing training and support from the provider. People had their care planned to their individual needs and where required risk assessments were in place to reduce known risks.

People were supported to eat and drink where needed and told us they received the required level of support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People confirmed they were involved in choices and decisions regarding their care and support, including a choice of which staff would support them. People and their relatives told us the staff that supported them were caring and respected them as individuals. One member of staff commented, "I feel people should get the best care they deserve and you should always give them the best you can."

There was a process in place to respond to complaints. Care plans were person centred and reflected the needs of each person. Routines were discussed with people and they had been involved in completing their care planning. Staff supported people to make healthcare appointments where needed.

Staff told us they were happy in their jobs and were keen to make a positive difference in people's lives. There was positive feedback from people and staff about the service management. A number of methods were used to assess the quality and safety of the service people received.