Devon C Air Limited Homecare Agency

We looked at 7 quality statements; person centred care; care provision, integrations and continuity; providing information; listening to and involving people; equity in access; equity in experiences and outcomes; and planning for the future.

At the previous inspection, we made a recommendation about care planning. The service had introduced an electronic care planning system and was in the process of adding more detailed information and guidance into care plans. They will be working with the local authority QAIT (Quality Assurance and Improvement Team) to complete this.

Staff told us how they supported people as individuals and clearly understood their support needs. Staff received training from health professionals and worked alongside them at visits to ensure care was co-ordinated. Staff told us if they had concerns about people, they were confident that actions would be taken swiftly. Staff enjoyed working for the service and felt valued and well supported.

The service had policies and procedures to ensure people received the best outcomes.

At our last inspection, the service was rated good overall and requires improvement in the responsive key question. At this assessment, the rating for the responsive key question has improved to good.