Home Instead East Northants

Home Instead East Northants provides care to younger adults, older people and people with dementia, physical disability, sensory impairment, mental health needs, and learning disabilities or autistic spectrum disorder.

People's experience of using this service: • A systems and processes error for booking short break care, led to care not being provided for one person. The provider had promptly reviewed systems and processes and implemented measures to minimise the risk of re-occurrence. • People were supported by caregivers that enabled them to live their lives to the full. Caregivers were committed to providing high quality, person-centred care and often went above and beyond their usual duties to ensure people's needs were met. • People were in control of the care they received, packages of care were tailored around people's individual needs. Caregivers respected people's choices and encouraged people to be independent. • People were supported by caregivers that were kind and compassionate. Caregivers told us they provided care to people as if they were a member of their own family. They were proud of their work and valued by the service. • People were supported by caregivers that had been safely recruited and had the appropriate skills and knowledge to meet their needs. People felt safe with the care they received. • The service responded promptly to feedback from people, staff and relatives to implement changes that would enhance people's care experience. • The provider played an active part in people's local community.