Action 2 Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were supported by staff to make decisions about their day to day life. This included enabling people to live in their own home with support or within supported living accommodation.

Staff supported people to achieve their goals to maintain and achieve greater independence, which included the completion of household tasks such as cleaning, grocery shopping, food preparation and cooking.

People were supported to make decisions as to how they spent their day, which included voluntary work and the pursuit of leisure activities within their local community. People were supported to maintain and develop new relationships with their peers.

Staff had a good understanding of people's needs and how to respond and support people to maximise their wellbeing when they became anxious or distressed.

Right Care: Some improvements were needed to electronic care records for medicine management to ensure it was clear which medicine people had taken. People were supported to access health care services where required. Staff followed guidance developed by health care professionals to support and maintain people's

health and wellbeing.

People's needs were assessed and kept under review. Assessments considered all aspects of people's care, considering their human rights and lifestyle choices.

People's support plans were personalised and provided information as to how they wanted staff to support them. People and relatives were positive about the support and care provided and the impact of positive staff support on gaining confidence and independence.

People were supported by staff who were inducted into their role and had undertaken the necessary training to enable them to meet people's needs.

Right Culture: The registered manager had a clear vision as to the service they wished to provide. Systems and processes were in place to assess the quality of the service being provided, which included a range of audits. People's views as to the quality of the service were sought and analysed. The registered manager had developed action plans to bring about improvement based on the outcome of audits and people's views.

People had access to information in a format to support their understanding and information about their communication style, communication needs were recorded within their support plans.

Staff spoke positively of the support they received from the registered manager, which included regular meetings and supervision. Communication systems amongst all staff were effective to promote good quality care and support.