Bluebird Care (East Hertfordshire)

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At the last inspection, this key question was rated Good. At this assessment, the rating has remained good. This meant that people were protected from harm and abuse.

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At the previous inspection, the service was rated good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect. At our last inspection we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the service met people’s needs. At the previous inspection, this key question was rated requires improvement. At the current assessment, the service has improved and is rated good. This meant people’s needs were met through good organisation and delivery.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At the previous inspection, this key question was rated requires improvement. At the current assessment, the service had improved and is rated good.This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.