Manaaki Healthcare Ltd
- Home care
- Dementia care
- Registered since 2019
- Hertford, Hertfordshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
151 of 188
rated home care services in Hertfordshire are rated Good, like this one.
Manaaki Healthcare Ltd: inspection record
Rated Good in July 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Eureka Care Services Limited No overall rating, 0.1 miles away
- G Yourlife (Hertford) Good, 0.2 miles away
- G Next Step Support Limited Good, 0.2 miles away
- G Helping Hands Hertford Good, 0.2 miles away
- G Bluebird Care (East Hertfordshire) Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 8 July 2021. Quoted under the Open Government Licence.
In Home Care (Hertford) is a domiciliary care service providing personal care to people in their own homes. The service supported older people, people living with dementia and people with a physical disability. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, the service was supporting 17 people in total, with 10 in receipt of personal care.
What inspectors found
People and their relatives felt the care provided was safe and risks were managed appropriately. This was because staff were well-trained, and systems were in place to report any concerns. Risks to people's health, safety and well-being were assessed and measures taken to remove or reduce the risks. People were supported by a consistent staff team, who had been safely recruited.
Read the rest of CQC's summary
People's medicines were managed safely. Staff received appropriate training and had their competency assessed to help ensure they were sufficiently skilled and knowledgeable. Staff had received training in infection control practices and personal protective equipment was provided for them. Systems were in place for reporting and responding to accidents and incidents. Incidents were followed up and prompt action taken to ensure people were safe and to prevent reoccurrence.
The registered manager completed care assessments before commencing support, to ensure people's needs could be met by In Home Care (Hertford). Care plans were sufficiently detailed and contained important information about people's likes and dislikes. This ensured staff supported them in line with their needs and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives praised the kind and caring nature of the staff team. Staff had a good understanding of the people they supported. They took the time to get to know people's individual likes and dislikes and spoke about people with kindness and compassion. People told us they would be confident to raise any concerns with the management team.
The provider was committed to providing a high standard of care to the people they supported. People, their relatives and staff members spoke highly of the registered manager and told us that they were always available and supportive. The registered manager had a good understanding of their responsibilities towards the people they supported and had a passion for delivering person-centred care. A governance system was established, which included various audits and the monitoring of safeguarding concerns, complaints, accidents and incidences.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Julie Robinson
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 8 July 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Manaaki Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 11898030 (opens Companies House)
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Manaaki Healthcare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Manaaki Healthcare Ltd.
- When was Manaaki Healthcare Ltd last inspected?
- The Care Quality Commission's latest rating for Manaaki Healthcare Ltd was published on 8 July 2021.
- Who runs Manaaki Healthcare Ltd?
- Manaaki Healthcare Ltd is run by Manaaki Healthcare Ltd.
- What is Manaaki Healthcare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 July 2021.
Contact
- Phone
- 01992 911345
- Address
- Four Rivers House, Fentiman Walk, Fore Street, Hertford, SG14 1DB Map (opens Google Maps)
Compare nearby
- – Eureka Care Services Limited No overall rating, 0.1 miles away
- G Yourlife (Hertford) Good, 0.2 miles away
- G Next Step Support Limited Good, 0.2 miles away
- G Helping Hands Hertford Good, 0.2 miles away
- G Bluebird Care (East Hertfordshire) Good, 0.5 miles away