Home Instead Wigan
- Home care
- Dementia care
- Registered since 2015
- Central Wigan, Wigan, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
24 of 31
rated home care services in Wigan are rated Good, like this one.
Home Instead Wigan: inspection record
Rated Good in December 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Active Case Management Limited Not yet rated, less than 0.1 miles away
- O Care Choice North West Limited Outstanding, 0.2 miles away
- G Wigan Community Services Good, 0.2 miles away
- G Tania Brown Limited Good, 0.3 miles away
- G Wigan Link Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 24 December 2020. Quoted under the Open Government Licence.
Home Instead Senior Care Wigan Limited is a community based care provider that provides personal care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 19 people receiving personal care.
What inspectors found
Staff had received training in safeguarding and knew how to keep people safe. Staff had been recruited safely and were trained and supported to provide the best possible care for people. Medication was administered safely and staff supported people following good infection control practices.
Read the rest of CQC's summary
People were supported by staff who had the skills and knowledge to meet people's needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who were kind and caring and people's equality and diversity needs were respected. People's support needs were assessed regularly and planned to ensure they received the support they needed.
The management team had good oversight of the service and audits were completed regularly. Surveys were completed to gather information about people's views. Spot checks were carried out to ensure the quality of the service was maintained.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Louise Andrews
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 24 December 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- HISC Wigan LimitedBrand: Home Instead
- Ownership type
- Organisation
- Companies House number
- 09082394 (opens Companies House)
Getting help from Wigan Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wigan Council
- Ask for a care needs assessment
- Phone: 01942 828777, Monday to Friday 8.45am to 5pm. Urgent enquiries outside these hours (24 hours a day): same number
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Home Instead Wigan provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead Wigan.
- When was Home Instead Wigan last inspected?
- The Care Quality Commission's latest rating for Home Instead Wigan was published on 24 December 2020.
- Who runs Home Instead Wigan?
- Home Instead Wigan is run by HISC Wigan Limited.
- What is Home Instead Wigan's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 December 2020.
Contact
- Phone
- 01942 363414
- Address
- Second Floor Offices, CT3 Building, Wigan Investment Centre,Waterside Drive, Wigan, WN3 5BA Map (opens Google Maps)
Compare nearby
- – Active Case Management Limited Not yet rated, less than 0.1 miles away
- O Care Choice North West Limited Outstanding, 0.2 miles away
- G Wigan Community Services Good, 0.2 miles away
- G Tania Brown Limited Good, 0.3 miles away
- G Wigan Link Good, 0.3 miles away