Wigan Community Services
- Home care
- Dementia care
- Registered since 2018
- Central Wigan, Wigan, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2019.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
24 of 31
rated home care services in Wigan are rated Good, like this one.
Wigan Community Services: inspection record
Rated Good in December 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Care Choice North West Limited Outstanding, less than 0.1 miles away
- – Active Case Management Limited Not yet rated, 0.2 miles away
- G Home Instead Wigan Good, 0.2 miles away
- – Ola247 Ltd Not yet rated, 0.4 miles away
- O Wigan Reablement Service Outstanding, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 25 December 2021. Quoted under the Open Government Licence.
Wigan Community Services, known by people using the service and the staff employed as My Care My Home, provide domiciliary care, support and companionship services to people via direct payments or through self-funding. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, the service supported 49 people with personal care.
What inspectors found
People and relatives told us the service provided safe care which met their needs. Staff had received training in safeguarding and knew how to report any concerns. Care visits were completed timely, with staff remaining for the allocated length of time. People were informed if staff were running late, such as due to being stuck in traffic. People received their medicines safely from staff who had been trained and had had their competency assessed.
Read the rest of CQC's summary
People were involved in the assessment process to ensure the service was suitable and could meet their needs. Staff received enough training and support to carry out their roles safely and effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives spoke positively of the care provided, which they said was delivered by staff who were kind, patient and caring. We were also told staff respected people's privacy and dignity and offered them choice. People's views were sought through care reviews and annual surveys, to ensure the service continued to meet their needs.
Care files contained detailed information about each person and how they wished to be supported. People and relatives were fully involved in discussions around care planning and told us the service was quick to respond to requests for changes to support packages. The complaints process was provided to people at the beginning of their care package. Each person or relative we spoke with knew how to raise concerns but had not needed to.
People, relatives and staff spoke positively about the management of the service and support provided. A range of systems and processes were used to monitor the quality and effectiveness of the service, with an improvement plan used to ensure any identified issues were addressed.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Hayley Plant
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 25 December 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- My Care My Home Limited
- Ownership type
- Organisation
- Companies House number
- 07611603 (opens Companies House)
My Care My Home Limited runs 2 services, all in the North West. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by My Care My Home Limited
- – My Care My Home Wirral Not yet rated. Home care, Wirral
Getting help from Wigan Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wigan Council
- Ask for a care needs assessment
- Phone: 01942 828777, Monday to Friday 8.45am to 5pm. Urgent enquiries outside these hours (24 hours a day): same number
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Wigan Community Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Wigan Community Services.
- When was Wigan Community Services last inspected?
- The Care Quality Commission's latest rating for Wigan Community Services was published on 25 December 2021.
- Who runs Wigan Community Services?
- Wigan Community Services is run by My Care My Home Limited. It runs 2 services, all in the North West.
- What is Wigan Community Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 December 2021.
Contact
- Phone
- 01942 597999
- Address
- Suite 1A & 1B, 1st Floor, Pier House, Wallgate, Wigan, WN3 4AL Map (opens Google Maps)
Compare nearby
- O Care Choice North West Limited Outstanding, less than 0.1 miles away
- – Active Case Management Limited Not yet rated, 0.2 miles away
- G Home Instead Wigan Good, 0.2 miles away
- – Ola247 Ltd Not yet rated, 0.4 miles away
- O Wigan Reablement Service Outstanding, 0.4 miles away