Wigan Reablement Service
- Home care
- Dementia care
- Registered since 2018
- Central Wigan, Wigan, North West
Outstanding
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
5 of 31
rated home care services in Wigan are rated Outstanding, like this one.
Wigan Reablement Service: inspection record
Rated Outstanding in June 2019.
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Ratings published by the Care Quality Commission.
Compare nearby
- – Ola247 Ltd Not yet rated, 0.1 miles away
- G New Leaf Care Limited Good, 0.3 miles away
- O Care Choice North West Limited Outstanding, 0.4 miles away
- G Wigan Community Services Good, 0.4 miles away
- – Active Case Management Limited Not yet rated, 0.4 miles away
What inspectors found
From the Care Quality Commission's inspection report published 21 June 2019. Quoted under the Open Government Licence.
About the service: Wigan Reablement Service provides a stepping stone to independence, providing people with support to regain lost skills, learn new ones and adapt to the challenges that independent living can present. It is a short-term service of up to six weeks, which is implemented free of charge following a person's discharge from hospital or significant change in their ability to cope at home. Support is also used as an assessment to determine whether a longer term care package is required. At the time of inspection 114 people were using the service.
Read the rest of CQC's summary
People's experience of using this service:
People spoke highly of the care and support they received from staff who were described as being "brilliant", "exceedingly helpful" and went "above and beyond expectations". Without exception, each person we spoke with said they felt safe, well supported and would recommend the service to others.
The service ensured people were central to the entire reablement process, providing exceptionally person- centred care, which was responsive to people's needs and wishes. Changes to support plans were both welcomed and facilitated immediately, to ensure people received support in the areas they both needed and wanted.
As well as supporting people, the service also provided support and advice to relatives, which was very much appreciated. One relative told us, "'They've been great. I'm his full time carer and they take the time to talk to me as well, which is really nice. They also give me little tips to help me improve the care I provide.''
The service had developed excellent links with a range of professionals and organisations, to improve both the quality of the service as well as the care provided to the wider population as a whole. The service volunteered to take part in a range of pilot schemes, to increase staff's skills and improve people's experiences.
Staff spoke highly about the training and support provided. Staff told us they felt valued as well as trusted and empowered to make decisions on a day to day basis, to ensure people received the most effective care and support possible.
People were encouraged to provide their views and opinions about the service, to help drive continuous improvement. The service used a range of audits and quality monitoring systems, to help support this process.
Both people and staff felt the service was exceptionally well run. The registered manager was seen as a positive role model, whose enthusiasm radiated throughout the service.
For more details please see the full report either below or on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sarah Sephton
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 21 June 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Wigan Council
- Ownership type
- Organisation
Wigan Council runs 4 services, all in the North West. 3 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Wigan Council
- O Heathside Residential Home Outstanding. Care home, Wigan
- G Ince Green Lane Good. Care home, Wigan
- – The Bungalows Not yet rated. Care home, Wigan
Getting help from Wigan Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wigan Council
- Ask for a care needs assessment
- Phone: 01942 828777, Monday to Friday 8.45am to 5pm. Urgent enquiries outside these hours (24 hours a day): same number
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Wigan Reablement Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for Wigan Reablement Service.
- When was Wigan Reablement Service last inspected?
- The Care Quality Commission's latest rating for Wigan Reablement Service was published on 21 June 2019.
- Who runs Wigan Reablement Service?
- Wigan Reablement Service is run by Wigan Council. It runs 4 services, all in the North West.
- What is Wigan Reablement Service's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 21 June 2019.
Contact
- Phone
- 01942 487904
- Address
- Wigan Life Centre, College Avenue, Wigan, WN1 1NJ Map (opens Google Maps)
Compare nearby
- – Ola247 Ltd Not yet rated, 0.1 miles away
- G New Leaf Care Limited Good, 0.3 miles away
- O Care Choice North West Limited Outstanding, 0.4 miles away
- G Wigan Community Services Good, 0.4 miles away
- – Active Case Management Limited Not yet rated, 0.4 miles away