Ince Green Lane

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

Right Support The environment was well maintained, and people felt safe using the service. The quality of service provided was kept under review and changes were made to improve people's care and support as required. The home had established good working partnerships with healthcare professionals and within the local community that promoted people's participation and reduced their social isolation. Medicines were managed safely, and appropriate recruitment procedures were in place.

Right Care There were suitable numbers of well-trained staff who supported people to live safely, whilst enjoying their lives. Any risks to people and staff were assessed, monitored and regularly reviewed. There were systems in place to respond to complaints, concerns and safeguarding issues as they arose.

Right culture The provider's culture was open, and staff understood their responsibilities. Staff said they enjoyed their roles and told us there was effective management and leadership in place.