Heathside Residential Home

We found the following examples of good practice.

The service had updated their policies and procedures to ensure infection prevention and control (IPC) processes were robust. All visitors had their temperatures checked and were risk assessed before entering. Visitors were also asked to read the premises risk assessment, which considered social distancing processes and COVID-19 risks.

The provider had implemented a separate external visitation lodge to facilitate safe visits for people and their relatives. The process for safe visits included separate entry points for visitors and people and cleaning regimes after each visit.

Donning and doffing stations were situated in the service and personal protective equipment (PPE) was available throughout the building. All staff had received training in IPC and PPE in relation to COVID-19, and some staff had also received training in end of life care in line with IPC processes, which was facilitated by Wigan Hospice.

The service was working closely with Wigan Council's health protection team to ensure robust IPC processes were in place. Cleaning processes were increased throughout the service. People and staff received regular COVID-19 tests. The service was conducting regular infection control audits, to ensure infection prevention and control (IPC) risks were minimised.

The five questions we ask about services and what we found