Lakelands Residential Care Home

We found the following examples of good practice.

The service had updated their policies and procedures to ensure infection prevention and control (IPC) processes were robust. All visitors had their temperatures checked and were required to complete a questionnaire about their physical health symptoms before entering. The provider had implemented a visitation area in the service to facilitate safe visits for people and their relatives. The process for safe visits included separate entry points for visitors and people, a perspex screen to separate people and visitors, and cleaning regimes after each visit.

Donning and doffing stations were situated in the service and personal protective equipment (PPE) was available throughout the building. Staff had designated areas to change into their uniforms and staff had the option to wash uniforms on site. All staff had received training in IPC and PPE in relation to COVID-19.

The service was conducting regular infection control audits, to ensure infection prevention and control (IPC) processes were robust. The service followed up on actions arising from the audits, for example: carpet had been replaced in certain areas in the building.

Cleaning processes had increased throughout the service. High touch surfaces were regularly cleaned during the day and night, and checklists had been implemented. The provider was also in the process of recruiting additional staff to support cleaning routines at night.

People and staff received regular COVID-19 tests. The service had a designated room with IPC measures for staff to complete their regular testing.

The five questions we ask about services and what we found