Rosebridge Court

We found the following examples of good practice.

The home had robust cleaning procedures in place, which had been upgraded in response to the pandemic. Frequent touch points were cleaned at least four times per day and new cleaning products had been introduced. Completion of infection control and cleanliness audits had increased in frequency, to ensure best practice was maintained.

The home had a plentiful supply of PPE, which was worn correctly and consistently by staff. Changing rooms had been created on both floors, where staff would put on their uniforms and don PPE prior to commencing shift. Staff had completed training in infection control and the safe use of PPE with their competency also checked and documented.

The home was currently closed to non-essential visitors. A robust process was in place for the visits of professionals, contractors and relatives of people receiving end of life care. This included completion of a lateral flow test, risk assessment and wearing of PPE, with access limited to specific areas of the home.

An area of the home had been developed to facilitate indoor visiting, once the current lockdown had ended. Clear visiting guidance was in place and would be communicated to relatives via letter and phone call. These included booking an appointment, completion of a lateral flow test and ensuring the room was cleaned and ventilated for 30 minutes following each visit.

The home had implemented cohorting effectively, with staff allocated to specific floors within the home. Breaks were taken on that floor to limit unnecessary footfall through the home and promote distancing.

The five questions we ask about services and what we found