Thorley House Residential Care Home
- Care home
- 40 beds
- No nursing
- Dementia care
- Registered since 2017
- Hindley, Wigan, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
44 of 53
rated care homes in Wigan are rated Good, like this one.
Thorley House Residential Care Home: inspection record
Rated Good in December 2018.
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Ratings published by the Care Quality Commission.
Compare nearby
- G Ash Tree House Good, 0.4 miles away
- G The Acorns Good, 0.5 miles away
- G The Oaks Care Home Good, 0.5 miles away
- G Carrington Court Good, 0.8 miles away
- G Rosebridge Court Good, 0.8 miles away
What inspectors found
From the Care Quality Commission's inspection report published 5 March 2021. Quoted under the Open Government Licence.
Thorley House Residential Care Home is situated in a quiet residential area of Hindley, Wigan and is registered to provide personal care and accommodation for 40 people. At the time of this inspection 38 people were living at the home.
Read the rest of CQC's summary
We found the following examples of good practice.
The premises were clean and well-maintained. Staff followed robust cleaning schedules to ensure all areas of the home were regularly cleaned; these were monitored by the registered manager. We saw staff wore Personal protective equipment (PPE) as appropriate and regularly changed this in between supporting different people. Staff practice in the use of PPE was monitored daily by the registered manager.
Tests for COVID-19 were being carried out in line with good practice guidance. The environment had been altered to maximise social distancing. New flooring and chairs had been purchased which better minimised the potential for the spread of infections, as they were able to be cleaned more thoroughly and regularly.
Visits to the home were restricted at the time of this inspection, in accordance with local infection control guidance. During this time staff were supporting people to stay in contact with their relatives and friends via telephone and Zoom calls.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Melanie Makinson
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 5 March 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Croftwood Care UK LimitedBrand: Minster Care Group
- Ownership type
- Organisation
- Companies House number
- 10721289 (opens Companies House)
Croftwood Care UK Limited runs 19 services, all in the North West. 18 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Croftwood Care UK Limited
- G Ancliffe Residential Care Home Good. Care home, Wigan
- G Croftwood Good. Care home, Halton
- G Florence Grogan House Residential Care Home Good. Care home, Cheshire West and Chester
- G Garswood House Residential Care Home Good. Care home with nursing, Wigan
Getting help from Wigan Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wigan Council
- Ask for a care needs assessment
- Phone: 01942 828777, Monday to Friday 8.45am to 5pm. Urgent enquiries outside these hours (24 hours a day): same number
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Thorley House Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Thorley House Residential Care Home as a care home without nursing.
- How many beds does Thorley House Residential Care Home have?
- The Care Quality Commission's register lists 40 beds at Thorley House Residential Care Home.
- When was Thorley House Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Thorley House Residential Care Home was published on 13 December 2018.
- Who runs Thorley House Residential Care Home?
- Thorley House Residential Care Home is run by Croftwood Care UK Limited. It runs 19 services, all in the North West.
- What is Thorley House Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 December 2018.
Contact
- Phone
- 020 8422 7365
- Address
- Hazelmere Gardens, Hindley, Wigan, WN2 3QD Map (opens Google Maps)
Compare nearby
- G Ash Tree House Good, 0.4 miles away
- G The Acorns Good, 0.5 miles away
- G The Oaks Care Home Good, 0.5 miles away
- G Carrington Court Good, 0.8 miles away
- G Rosebridge Court Good, 0.8 miles away