Allcare Agency Limited

What inspectors found

From the Care Quality Commission's assessment published 27 November 2024 (assessment visit 18 June 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   People were safeguarded from abuse or harm and staff understood how to keep them safe. Staff knew about people’s health needs and ensured they were safe when carrying out any task. People were protected by appropriate recruitment processes. Staff had received training to ensure they were competent to administer medicines. There were systems in place for the monitoring and prevention of infection. The registered manager investigated any accident or incident and took action to reduce the risk of further occurrence and keep people safe.

2. Effective

   GGood Good

   People's needs were assessed before they started using the service. The registered manager and staff had a good understanding of the principles of MCA. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People’s healthcare needs were identified and managed to ensure they received the necessary care and treatment to keep them in good health.

3. Responsive

   GGood Good

   People’s care plans had appropriate information about their preferences for their support and contained guidance for staff on how to support people safely. This helped to ensure staff had the information they needed to meet people's needs. People were supported to maintain good health and to access healthcare services when they needed. People were supported as far as possible to make everyday decisions about their care and support.

4. Well-led

   GGood Good

   The registered manager operated an open-door policy where people, relatives and staff were encouraged to discuss any issues they might have. Staff had access to a range of policies and procedures which gave them guidance and instructions in ensuring people receive care and support in a safe manner. The provider had system in place to assess, monitor and improve the quality and safety of the services provided. There were regular audits and checks carried out to ensure the service ran well.