Helping Hands DCS
- Home care
- Dementia care
- Registered since 2015
- Telford, Telford and Wrekin, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
9 years
since the latest rating was published. A rating this old may not show how the service is today.
28 of 34
rated home care services in Telford and Wrekin are rated Good, like this one.
Helping Hands DCS: inspection record
Rated Good in November 2017.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Quil Care Group Limited Good, 0.1 miles away
- – Telford Not yet rated, 0.3 miles away
- G Ideal Home Care Good, 0.5 miles away
- G Supreme Homecare Limited Good, 0.5 miles away
- – Harland Care Services Limited Not yet rated, 0.6 miles away
What inspectors found
From the Care Quality Commission's inspection report published 14 November 2017. Quoted under the Open Government Licence.
This inspection took place on 2nd and 3rd October 2017 and was announced. The provider was given 48 hours' notice because the location provides domiciliary care services; we needed to be sure that someone would be in. Helping Hands provides personal care for people in their own homes. At the time of the inspection there were 51 people using the service. This was the first comprehensive inspection of the service following registration.
Read the rest of CQC's summary
There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People received support from staff that understood how to keep them safe. Staff could describe risks to people's safety and the action they took to keep people safe. Staff were safely recruited and there were sufficient staff to meet people's needs when they needed it. People received support to take their prescribed medicines.
People received support from staff with the skills and training to know how to support people safely. People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service supported this practice. People had support to access a choice of meals and receive support to maintain their health.
People had good relationships with staff and told us they felt they were treated with dignity and respect. People were offered choices and were supported to maintain their independence.
People received a service which was responsive to their needs and preferences. People's needs were assessed and care plans were reviewed regularly. Complaints were responded to and people felt they could raise any concerns.
People felt able to access the registered manager and staff felt supported in their role. Quality checks were carried out and people received feedback and this was used to drive improvements. However the checks on medicine records had not identified the concerns around topical medicines and there were gaps in notifications to CQC.
The five questions we ask about services and what we found
Questions to ask the service
- Well-led was rated Requires improvement on 14 November 2017. Ask about changes in management and what has changed since the report.
- The last rating is 9 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Davina Evans
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 14 November 2017. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Partnership
Getting help from Telford & Wrekin Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Telford & Wrekin Council
- Ask for a care needs assessment
- Phone: 01952 385385 (option 2), Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Telford & Wrekin Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands DCS provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands DCS.
- When was Helping Hands DCS last inspected?
- The Care Quality Commission's latest rating for Helping Hands DCS was published on 14 November 2017.
- Who runs Helping Hands DCS?
- Helping Hands DCS is run by Helping Hands Domiciliary Care Services.
- What is Helping Hands DCS's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 November 2017.
Contact
- Phone
- 01952 872530
- Address
- 58 Market Street, Oakengates, Telford, TF2 6DU Map (opens Google Maps)
Compare nearby
- G Quil Care Group Limited Good, 0.1 miles away
- – Telford Not yet rated, 0.3 miles away
- G Ideal Home Care Good, 0.5 miles away
- G Supreme Homecare Limited Good, 0.5 miles away
- – Harland Care Services Limited Not yet rated, 0.6 miles away