Catherine Tam Agency
- Home care
- Registered since 2025
- Nottinghamshire, East Midlands
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
3 ratings
First rated Good in 2016, most recently Outstanding in July 2026.
3 months
since the latest rating was published.
89%
of rated home care services in Nottinghamshire are Good or Outstanding (85% across the East Midlands, 88% across England).
Catherine Tam Agency: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: DCK Care Ltd (Good, 1 mile away) and Helping Hands West Bridgford (Good, 1 mile away).
Nearest home care services:
- – Empowerment Living Ltd Not yet rated, 0.9 miles away
- – Livingwell Supporting Services Limited Not yet rated, 0.9 miles away
- – Milo Care Services Limited Not yet rated, 0.9 miles away
- – Solid Healthcare Ltd Not yet rated, 0.9 miles away
- G DCK Care Ltd Good, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 28 July 2026 (assessment visit 14 May 2026). Quoted under the Open Government Licence.
Date of assessment: 19 to 21 May 2026.
Catherine Tam Agency is a homecare service supporting people under 65, which included those with learning disabilities, autistic people, people with mental health needs, and those with physical disabilities.
- Safe Outstanding
- Effective Outstanding
- Caring Outstanding
- Responsive Outstanding
- Well-led Outstanding
Read the rest of CQC's summary
At the time of the assessment, the service was supporting 3 people with their personal care needs. We undertook the assessment due to the age of the previous rating. Catherine Tam Agency was last rated outstanding (published on 19 June 2019).
We have assessed the service against the ‘Right support, right care, right culture’ guidance. This enabled us to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found people received care and support in accordance with the principles of this guidance.
The staff team demonstrated an outstanding level of inclusivity, and always placed people at the centre of decisions relating to their care and treatment. Staff showed deep and thorough understanding of each person, and actively encouraged them to express their views, preferences, and choices.
The provider made sure people got all the information they needed in an accessible way for them, to make decisions about their care and support while feeling comfortable and safe. The provider had feedback surveys available in multiple different formats, which ensured no one missed the opportunity to say how they found their care.
The provider analysed feedback and used this to make any necessary changes to the service. Audits were completed regularly and action plans were devised to ensure any changes were implemented, which enabled leaders to monitor their effectiveness.
The provider acted quickly when safety concerns were raised and took appropriate action to reduce ongoing risk. Communication with families supported safe care, and staff worked in a way that balanced safety with people’s independence.
Staff respected people’s privacy and dignity and supported people to feel safe and supported people to maintain their health.
Staff worked in partnership with health and social care professionals to help people achieve positive outcomes. We received overwhelmingly positive feedback from all external service who work with Catherine Tam Agency.
-
Safe
Outstanding
Safe
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question outstanding. At this assessment the rating remained outstanding.
This meant people were protected by a strong and distinctive approach to safeguarding, including positive risk-taking to maximise their control over their lives. People were fully involved, and the provider was open and transparent when things went wrong.
-
Effective
Outstanding
Effective
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to outstanding.
This meant people’s outcomes were consistently better than expected compared to similar services. People’s feedback described it as exceptional and distinctive.
-
Caring
Outstanding
Caring
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question outstanding. At this assessment the rating has remained outstanding.
This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
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Responsive
Outstanding
Responsive
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question outstanding. At this assessment the rating has remained outstanding.
This meant services were tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care.
-
Well-led
Outstanding
Well-led
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question outstanding. At this assessment the rating has remained outstanding.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Ratings by service
The Care Quality Commission rates each kind of service at this location separately.
| Service | Rating | Date | Safe | Effective | Caring | Responsive | Well-led |
|---|---|---|---|---|---|---|---|
| Supported Living | Outstanding | Safe: Outstanding | Effective: Outstanding | Caring: Outstanding | Responsive: Outstanding | Well-led: Outstanding | |
| Homecare | Outstanding | Safe: Outstanding | Effective: Outstanding | Caring: Outstanding | Responsive: Outstanding | Well-led: Outstanding |
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Kate Loosemore-Poole
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Landermeads CSE Ltd
- Ownership type
- Organisation
- Companies House number
- 14794675 (opens Companies House)
Getting help from Nottinghamshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Nottinghamshire County Council
- Ask for a care needs assessment
- Phone: 0300 500 80 80
- Contact adult social care online
- Support for carers
- Paying for care: Nottinghamshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Catherine Tam Agency provide nursing care?
- The Care Quality Commission's register does not list nursing care for Catherine Tam Agency.
- When was Catherine Tam Agency last inspected?
- The Care Quality Commission's latest rating for Catherine Tam Agency was published on 28 July 2026.
- Who runs Catherine Tam Agency?
- Catherine Tam Agency is run by Landermeads CSE Ltd.
- What is Catherine Tam Agency's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 0115 968 3888
- Address
- 265 High Road, Chilwell, Beeston, Nottingham, NG9 5DD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: DCK Care Ltd (Good, 1 mile away) and Helping Hands West Bridgford (Good, 1 mile away).
Nearest home care services:
- – Empowerment Living Ltd Not yet rated, 0.9 miles away
- – Livingwell Supporting Services Limited Not yet rated, 0.9 miles away
- – Milo Care Services Limited Not yet rated, 0.9 miles away
- – Solid Healthcare Ltd Not yet rated, 0.9 miles away
- G DCK Care Ltd Good, 1 mile away