Private Personal Assistance Limited
- Home care
- Registered since 2015
- Westmorland and Furness, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2016, most recently Good in November 2019.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
25 of 29
rated home care services in Westmorland and Furness are rated Good, like this one.
Private Personal Assistance Limited: inspection record
Rated Good in November 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Home Instead Senior Care Outstanding, 8.7 miles away
- – Brielle Healthcare Services Ltd - Cumbria Not yet rated, 8.7 miles away
- – Fellside Homecare Not yet rated, 8.8 miles away
- – Yorkshire and Humber Healthcare Alliance Cumbria Not yet rated, 8.8 miles away
- G The Oaklea Trust (South Lakes & Furness) Good, 8.9 miles away
About the service
From the Care Quality Commission's inspection report published 9 November 2019. Quoted under the Open Government Licence.
Private Personal Assistance is a domiciliary care agency providing personal care, support with domestic tasks and socialising in the small town of Sedbergh and surrounding rural areas.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 31 people were receiving the regulated activity.
What inspectors found
People were supported by a small team of regular staff who they knew well. The provider who is also the registered manager carried out checks on new staff to ensure they were suitable to work in people's homes.
Read the rest of CQC's summary
People received the right level of support they needed to take their medicines. The staff were trained in how to provide people's care in a safe way. Staff told us their training was 'good' and they could ask for any support or specific training.
People received the help they needed to enjoy their meals and drinks. The senior care staff assessed the support people required on a regular basis to ensure the service provided was suitable to meet their needs.
The staff included people in decisions about their care and respected people's rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff treated people in a kind and caring way. People valued the service and the support the staff provided. The staff treated people with respect and supported them to maintain their independence and dignity.
The service was responsive to people's needs. The agency was committed to providing the support people needed to stay in their own homes. Where people requested changes to their support the agency was flexible. People received care and support that was person-centred.
The staff knew people well and provided support to meet people's needs and respected their wishes. People knew how they could raise any concerns and were confident the provider would resolve any issues they raised. The service worked well with other agencies and provided the support people and their families needed as individuals reached the end of their lives.
This was a small service and the provider worked with the staff team to provide people's care. This gave the provider a good oversight of the safety and quality of the service. People knew the provider well and told us they were comfortable speaking to her. The provider used formal and informal ways to gather people's
feedback and used this to improve the service they received.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Kay Bromfield
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 9 November 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 08632961 (opens Companies House)
Getting help from Westmorland and Furness Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Westmorland and Furness Council
- Ask for a care needs assessment
- Phone: 0300 373 3301, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm. Out-of-hours emergencies: 01539 768 700
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Private Personal Assistance Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Private Personal Assistance Limited.
- When was Private Personal Assistance Limited last inspected?
- The Care Quality Commission's latest rating for Private Personal Assistance Limited was published on 9 November 2019.
- Who runs Private Personal Assistance Limited?
- Private Personal Assistance Limited is run by Private Personal Assistance Limited.
- What is Private Personal Assistance Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 November 2019.
Contact
- Phone
- 07500 695798
- Address
- Police Station, Long Lane, Sedbergh, LA10 5AL Map (opens Google Maps)
Compare nearby
- O Home Instead Senior Care Outstanding, 8.7 miles away
- – Brielle Healthcare Services Ltd - Cumbria Not yet rated, 8.7 miles away
- – Fellside Homecare Not yet rated, 8.8 miles away
- – Yorkshire and Humber Healthcare Alliance Cumbria Not yet rated, 8.8 miles away
- G The Oaklea Trust (South Lakes & Furness) Good, 8.9 miles away