The Oaklea Trust (South Lakes & Furness)

Staff enabled people to access specialist health and social care support in the community. They supported people to play an active role in maintaining their own health and wellbeing. People received the support they needed to take their medicines. Staff supported people with their medicines in a way that promoted their independence.

Staff supported people to make decisions following best practice in decision-making. They advocated for people to be able to make decisions about their own lives. People were supported to express their views and wishes because staff knew them well and knew how to communicate with them.

Right Care People received kind and compassionate care. People said they liked the staff and enjoyed spending time with them. We observed people laughing and joking with staff.

People's care, treatment and support plans reflected their range of needs and promoted their wellbeing and enjoyment of life. Staff understood and responded to people's individual needs and respected people's privacy and dignity. Where appropriate, staff encouraged and enabled people to take positive risks.

Staff understood how to protect people from abuse. The service worked well with other agencies to do so. Where concerns were raised the registered manager and staff worked cooperatively with partner agencies to resolve them.

The service had enough appropriately skilled staff to meet people's needs and keep them safe. The provider had identified challenges with staff recruitment and retention and was considering innovative ways to attract and retain staff.

Right culture People received compassionate and empowering care that was tailored to their needs. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. They placed people's wishes, needs and rights at the heart of everything they did.

Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity. They spoke to and about people with respect. One staff member told us, "I think [people] have good relationships with staff who ensure that they do their best to support them with any goals or aspirations they have." The staff said they felt well supported and could raise any concerns with the service management.