YourLife (Kendal)

The service was only supporting people who lived in Wainwright Court, a purpose built retirement complex in a residential area of Kendal. Staff were based and managed from within the retirement complex. People lived in their own apartments in the complex and could purchase personal care from the on-site service if they wished.

The retirement complex also had communal areas including a lounge, restaurant and garden.

The registered manager assessed people's needs and people received the support they required. The staff were trained and skilled to provide people's care. People made decisions about their care and their rights were protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There was no one who needed support from staff with eating or drinking or to arrange or attend routine medical appointments.

The staff treated people in a kind and caring way. They treated people as individuals and respected their rights and choices. The staff and registered manager asked people for their views about their care and respected the decisions they made. The staff were very respectful towards people and promoted their privacy, dignity and independence.

People's care was planned and delivered to meet their needs. The service was responsive to people's needs and wishes. The registered provider had an effective procedure for receiving and responding to complaints about the service. The staff worked with local and specialist health care services to care for people and to support them to stay in their homes, where possible, as they reached the end of their lives.

People received high-quality, person-centred care that met their needs. The registered manager and provider assessed the quality and safety of the service. They asked the views of people who used the service and staff to identify how the service could be improved. The staff worked with other appropriate services to

ensure people consistently received care that met their needs.