Yealand Drive (Adult Care Home)

Right Support: People had a fulfilling and meaningful everyday life because staff focused on their strengths and promoted what they could do. People were supported to gain skills and independence. Where appropriate, people were supported to move to live with greater independence in the community.

People were supported by staff to pursue their interests in the home and in the community. People told us they enjoyed a variety of activities in the local community. One person told us they had enjoyed a visit to the cinema to watch a film of their choice. People also told us about concerts they had enjoyed. Activities were tailored around people's choices and preferences.

Staff supported people to identify and achieve their aspirations and goals. People were active members of their community and staff valued people's achievements.

People had a choice about their living environment and were able to personalise their rooms. People told us they had been included in choosing the décor for communal areas of the home. People lived in a safe, clean, and well-furnished environment that met their sensory and physical needs.

Staff supported people to access routine and specialist health care services to ensure their health and wellbeing. People were supported with their medicines in a way that promoted their independence and achieved the best possible health outcomes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to make decisions following best practice in decision-making.

Right Care: People received kind and compassionate care from staff who knew them well. Staff protected and respected people's privacy and dignity. They understood and responded to people's individual needs.

People were safe and protected from abuse. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

The service had enough appropriately skilled staff to meet people's needs and to keep them safe. People liked the staff who supported them. People enjoyed laughing and joking with the staff on duty.

People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. People who had individual ways of communicating, using body language, sounds and gestures could interact comfortably with staff because staff had the necessary skills to understand them.

People's care and support plans reflected their range of needs and abilities. They gave clear guidance for staff on how to support individuals. This promoted people's wellbeing and enjoyment of life.

Right culture: People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.

People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs.

Staff placed people's wishes, needs and rights at the heart of everything they did. They knew people well and were responsive, supporting them to live a quality life of their choosing.

People and those important to them were involved in planning their care. Staff knew how to give people choices about their lives and support and respected the decisions they made.