Staveley House

People received support with their healthcare and nutritional needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There was a programme of staff training and regular updates were in place for staff to attend and improve their skills.

We observed staff interactions with people living in the home and found them to be caring and they treated people with respect and kindness. One person said, "They are all so kind and patient I cannot say a bad word."

Activities were varied, staff had worked hard with people to provide meaningful social activities to provide stimulation and exercise. There was a complaints process and procedure which people and relatives were aware of.

The management team had auditing systems to maintain ongoing oversight of the service and make improvements where necessary. Quality assurance processes ensured people were able to give their views of the service. We found the management team acted upon suggestions to improve the lives of people.