Ostley House

We found the following examples of good practice.

The home was supporting people infected with COVID-19 at the time of our inspection. The registered manager had followed guidance to manage the outbreak, including separate staff teams supporting people who had a positive COVID-19 test result and people who did not have a positive test result.

Staff were trained in infection prevention and control and using Personal Protective Equipment (PPE) safely.

The provider had ensured sufficient quantities of PPE were available.

The registered manager had ensured information about symptoms of COVID-19 was displayed at all entrances to the home with clear instructions for staff and visitors not to enter the premises if they were experiencing any symptoms of the virus.

The registered manager had followed government guidance about visiting. They had supported relatives to visit people who were at the end of life.

The registered manager had rearranged communal areas in the home to support social distancing.

The registered manager followed best practice around safe admissions when people moved into the home.

The registered manager had arranged for regular COVID-19 testing for staff and people who lived in the home.

The staff team kept the home clean and hygienic. Frequently touched surfaces were cleaned regularly throughout the day to reduce the risk of infection.

There was a well-established, experienced staff team working in the home. The staff had been responsive to the challenges caused by the pandemic and worked outside of their normal roles, where required, to maintain a safe environment for people.

The provider had acknowledged the staff team's work during the pandemic and given the staff a bonus in recognition of their work.

Further information is in the detailed findings below.

The five questions we ask about services and what we found