Risedale Nursing Home

The staff were trained, skilled and competent to care for people. People were provided with meals, drinks and snacks they enjoyed. The staff worked with local and specialist health services to support people to maintain good health. The provider had developed and adapted the service to meet peoples' needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems at the service supported this practice.

The staff treated people and their families with kindness and respect. They noticed if people were anxious or distressed and gave them prompt support and reassurance. People were asked for their views and included in decisions about their care. The staff respected people's privacy and dignity and supported people to maintain their independence.

The staff planned and delivered people's care to meet their needs and to take account of their wishes. Visitors were made welcome in the home and people were able to maintain relationships that were important to them. People were provided with a range of activities they enjoyed. The provider had a procedure for receiving and responding to complaints. People and their families received high-quality, compassionate support as they reached the end of their lives.

The registered managers were committed to providing people with high-quality, person-centred care. They asked people for their views and made changes in response to their feedback to further improve the service. The provider maintained oversight of the quality and safety of the service.