Kingsfield Residential Care Home

In some areas of the home, people could access items that could be dangerous to them and others. This included cleaning products. We have made a recommendation about this in the 'Safe' section of this report.

As a result of the issues seen in the 'Safe' section of this report, we have reduced the rating in that domain from 'Good' to 'Requires improvement'.

The provider's systems for monitoring safety of the service had not been effective in anticipating the issues we saw during the inspection. We have made another recommendation about this in the 'Well-led' section of this report. Management and provider oversight was otherwise good. The service made appropriate notifications to us and other authorities of any safety incidents.

Medicines were safely administered and people received their medicines as prescribed from well trained staff.

Infection, Prevention and Control (IPC) processes required additional input from management around the processes with professional visitors. Generally, we were assured about the service's ability to mitigate the transmission of infections.

Safe visiting processes were in place to ensure people could see their visitors when they wished and could maintain relationships that were important to them. People and relatives said they did not have any complaints about the service but were confident to raise any issues.

People told us they felt safe and were happy with the service they received. They and their relatives said staff were kind and caring and they were treated well. At inspection, we noted good interactions between people, management and staff. People had access to appropriate activities. There was an activities programme and people said they particularly enjoyed visits by external entertainers such as singers and musicians.

Staff understood how to protect people from abuse and there were enough staff to meet people's needs and to ensure their safety. The provider's safeguarding processes were robust. Staff told us they had received training and support relevant to their roles and when they commenced employment.

Care plan records provided a guide to staff to help people to retain their independence and receive support with minimum risk to themselves or others. People's care and support needs were assessed prior to them using the service to ensure their needs could be met. Where people's needs could not be met, the home worked well with others to ensure people were appropriately supported.

People were supported to live healthy lives and had access to health and social care professionals. People also had a good choice of meals. Drinks were available at any time of day and night.

The home worked in partnership with other organisations to provide effective and consistent care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated as individuals which helped protect their dignity. Their equality and diversity was respected by a caring staff team. Staff understood the importance of giving people their time and the importance of encouraging people to maintain their independence.

People were happy with the way the service was managed and staff felt valued and enjoyed working at the home. People's views and opinions of the service were sought and acted on.

The provider acted during and immediately after the inspection to address the risks we found. This included improved monitoring, reviews and dealing with some environmental concerns.