Abbotsfield Residential Care Home

People received good care from staff who were trained and skilled. A relative told us, "The staff seem very well-trained and effective in what they're doing." People enjoyed a balanced diet and staff provided the support they needed to eat and drink. The registered manager and staff worked with appropriate services to ensure people received the healthcare support they needed. People's rights were protected because the registered manager and staff understood their responsibilities under the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated in a kind, caring and patient way by staff who knew them well. A relative said, "Many of the staff go above the call of duty in supporting everyone there. They're not just task-driven but are genuinely caring people." Staff gave people choices about their care and support and respected the decisions they made. Staff respected people's privacy and promoted their dignity and independence. A relative told us, "There seems to be a lot of activities to support independence there and [relative] will join in and really enjoys it all."

People received person-centred care that met their needs and took account of their wishes. They were supported to maintain relationships which were important to them and enjoyed a range of activities which enhanced their quality of life. A relative told us, "[Relative] is socialising well and having fun there which is wonderful." People and their relatives knew how they could speak to a member of the management team if they had any concerns about the care provided. People received the support they needed to remain comfortable as they reached the end of life.

People received good care because the registered manager had developed a person-centred culture which focused on meeting people's needs. People and their relatives told us they would recommend the home. A relative told us, "I would definitely recommend this home. It's small and caring and we are so pleased that we chose this one for [relative]." The provider had included people in making improvements to the

accommodation. People consistently received care that met their needs because the registered manager worked with other services to plan and provide their care.