Risedale at Abbey Meadow

The provider invested in staff training and development and staff were well-trained and skilled. They provided people with high-quality support, based on best practice. The provider had worked with a specialist supplier to ensure the environment promoted good outcomes for people. The staff had a good understanding of how to promote people's rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The staff treated people with kindness and respect and knew how people communicated. They promoted people's independence and dignity. People made choices about their lives and the staff respected the decisions they made. The staff provided care in an empathic way which promoted people's wellbeing.

Staff were responsive to people's needs. They planned and delivered care to meet people's needs in a holistic, person-centred way. They identified people's wishes about how they wanted to be cared for at the end of their lives and worked with specialist services to ensure people received a high standard of care. People enjoyed a range of activities which engaged them and promoted their wellbeing. Visitors were made welcome and people could see their friends and relatives at any time they chose. The provider investigated any complaints received to identify if the service could be further improved.

The registered managers provided leadership to the staff team and modelled the values of empathic, holistic, person-centred care. The staff felt well supported and were engaged with the values and ethos of the service. The provider and registered managers monitored the service to ensure people continued to receive good care. People were asked for their views about the home and valued the service provided. The provider was open and honest with people when incidents happened. They had developed a culture where staff were supported to share their views and raise any concerns.