Revelation Social Care Ltd

Robust recruitment practices were now followed. Systems to support and develop staff now ensured they had the knowledge and skills needed to support people safely and effectively. Visits were effectively managed, and staff safely deployed. People said they felt safe and well supported by consistent staff who knew them. One person said, “They are reliable and definitely safe in their practice.”

Areas of risk were now effectively assessed and planned for. Additional advice and support were sought where necessary. People's medicines were now managed and administered as prescribed. Medication training and assessments of competency had been completed ensuring practice was safe.

Lessons had been learnt from previous safeguarding concerns. Learning had been shared with staff to help improve practice. Staff understood their responsibilities to safeguard people and were confident any issues or concerns raised would be dealt with as a matter of priority.

A more robust assessment process was now in place involving the person and those important to them. These explored people’s social, emotional and physical needs. Care records clearly evidenced people’s mental capacity had been considered and consent had been sought with regards to their care and treatment.

Managers and staff worked collaboratively with other agencies, so guidance and support were provided in specific areas of care and support. Good practice guidance had been embedded in people’s care plans, directing staff in the safe delivery of care and reinforced with staff training.

People and their relatives spoke positively about the care and support they received. People said staff were kind and respectful and supported them in a way they wanted and needed. People were encouraged to maintain their independence where possible and staff sought their consent before carrying out tasks.

People said they had flexibility in their support which enabled them to take part in things that were important to them. One person told us, “The support from Revelations is fantastic in achieving what I want, for example, I go to a community garden and to church, which I couldn’t do without their care.”

Person centred care plans, reflecting people’s social, emotional and physical needs, were in place. Plans evidenced people had been involved and consulted and their individual wishes and preferences were reflected. The service worked with relevant agencies to ensure people’s individual needs were safely met.

Managers were exploring ways of making information accessible to people. Easy read documents were being developed and a translation app used to provide plans into the persons first language.

Systems were in place for recording and responding to people’s complaints and concerns. This demonstrated people were listened to and appropriate action taken where necessary. People told us, “There are no problems ringing the office and they always say I must do so if I have any query or concern; but I’ve never needed to complain.”

A new management structure was in place with clearly defined roles and responsibilities. The management team had worked hard to make improvements across the service following their last inspection. A range of audits and checks had been implemented to monitor all areas of the service. Managers continued to spend time reevaluating the service and implementing changes to further improve the experiences of people and staff.

Policies and procedures had been reviewed and updated reflecting good practice guidance or relevant legislation. Systems were in place for staff, people, and other stakeholders to share their views and experiences about the service helping to evaluate and improve the service further.

People and staff spoke positively about the management of the service. One member of staff described managers as supportive and approachable. People said managers were focused on delivering good care. One person told us, “I know the office staff well and they know me. They are always asking if I am happy with the service and if I have any suggestions for making things easier for me or the staff.”