Creative Support - Bury Service

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, the service was supporting eight people with their personal care needs.

This service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. People were at the centre of their care and were supported to be as independent as possible. People lived in a small, domestic setting and received support from staff who understood their needs and preferences. Managers and staff empowered people to their own decisions about their care and support.

Staff told us they understood their responsibilities in relation to safeguarding, and people using the service told us they felt safe when receiving care.

Medicines were managed safely. People received their medicines when needed and appropriate records had been completed. We saw people had access to healthcare professionals.

Risks to individuals and the environment were well managed. There were enough staff to meet people's needs. The provider learned from accidents and incidents to mitigate future risks.

Staff development was supported by a thorough induction, support from the management team and training relevant to the needs of the people they cared for.

Infection control procedures were robust and staff had taken additional measures to protect people from infection control risks associated with COVID-19.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did support

this practice.

The provider's quality assurance systems monitored the service provided to people. These included obtaining feedback from people about their satisfaction with the service they received. Improvements to the service were promptly made when needed.