People's Choice UK

As part of this assessment, we looked at 3 quality statements for the key question of safe. These were safeguarding, involving people to manage risks and safe and effective staffing.

People were protected from avoidable harm and abuse with an emphasis on openness, transparency and learning lessons when things went wrong. People were fully involved in developing different approaches to keeping safe. This enabled them to take positive risks, to maximise control over their lives. Staff were recruited safely, and people were supported by a consistent staff team that knew them very well.

As part of this assessment, we looked at 2 quality statements for the key question of effective. These were ‘assessing needs and consent to care and treatment.’

People’s needs, preferences and choices were assessed prior to them receiving support and treatment. The provider carried out a comprehensive assessment with people and their relatives to ensure they could meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

As part of this assessment, we looked at 1 quality statement for the key question of caring. This was ‘independence, choice and control’.

People’s independence was always encouraged and promoted ensuring they had choice and control over their care and support. Staff knew people very well and took time to observe, communicate and engage people in discussions about their immediate care needs.

As part of this assessment, we looked at 1 quality statements for the key question of responsive. This was ‘equity in experiences and outcomes.’

People were involved in planning and making shared decisions about their care and treatment, so it was centred around them and their needs. Staff empowered people to give their views and understand their rights, including their rights to equality and their human rights.