Sunrise Healthcare Ltd

People's experience of using this service: At this inspection we found the provider was required to undertake further work to ensure risk assessments were completed with the most up to date information. We also found the system of quality audit required further thought to best meet the needs of the service. We provided further guidance to ensure the service meets the requirements of the regulations in relation to the safe management of medicines.

There were not any formally recorded complaints at the time of the inspection but we were made aware of two which should have been investigated under the complaints procedure. We saw a high number of cards and records of complimentary feedback given to the staff and the service from people they had supported.

The service was praised by most people we spoke with and people told us their needs were met by regular caring staff. People told us they felt involved with their care and could change their care requirements at the last minute. This gave them the flexibility to attend social events when invited.

The provider had set up a weekly coffee morning which had developed into an event attended by many of the people they supported. Guest acts and entertainers were arranged and people had the opportunity to be involved in arts and crafts. People met up and made friends to enjoy speciality coffees, chocolate drinks and homemade cakes. Everybody we spoke with about the coffee mornings told us they looked forward to them and they were a big part of their week.