First Prime Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of the inspection, the location did not provide a personal care service to anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were consulted about their care needs and consented to their care plans and risk assessments. People's independence was being promoted and respected. Risks to people were assessed and mitigated. Systems were in place to reduce the risks of abuse and to keep people safe from avoidable harm. Where people required support with their medicines, this was documented and provided.

People's views about the service they received were valued and used to drive improvement. There was a complaints procedure in place and people's concerns were investigated and resolved.

Right Care: People's person-centred care records provided guidance to staff in how to meet people's individual needs and preferences. This included people's dignity and privacy. There were enough staff to ensure people's planned visits were undertaken. Staff were recruited safely.

People were cared for and supported by caring staff who were trained to meet their needs and preferences.

Right Culture: There were systems in place to monitor and assess the care people received. This assisted the management team to identify shortfalls and address them. Lessons were learned from incidents and accidents to reduce them happening again.

The provider, management team and staff were committed to providing people with a caring and good quality service.